Two Providers, Two Unique Approaches to Transform Primary Care

If you ask a primary care provider why they chose their profession, there is a good chance that they will tell you their decision came from wanting to help people. A survey by the American Medical Association found that almost three quarters of physicians cite helping others as a top motivator to pursue medicine. More often, data shows that primary care providers are answering a “calling” to provide a service to society.

So what happens when healthcare becomes so overwhelming and complicated that simply treating your patients requires much more than what clinicians are taught in medical school? What happens when just being a doctor and answering that “calling” isn’t enough? It’s time to start finding solutions to today’s problems in healthcare in more unconventional ways.

In order to address modern issues in healthcare, we need clinicians to look beyond just practicing medicine. We need to have conversations with innovators in healthcare and other disciplines that can help bring change to complex challenges. We need to fund research that will reveal new insights that are necessary in addressing problems in primary care.

In this episode of Relational Rounds, we speak with two general internists who are gathering and disseminating information to address some of primary care’s biggest problems head-on. Audrey Provenzano, a general internist with a Masters of Public Health, joins us to speak about her podcast Review of Systems. A project a that began with the recognition of a lack of discourse on primary care issues specifically, Review of Systems calls for conversations with disruptors working in and outside healthcare that question the long-held assumptions on what primary care should look like.

In the second act of this episode, we speak with board certified general internist and the Medical Director for Penn Medicine’s FirstCall Virtual Care Krisda Chaiyachati, who studies and designs strategies for improving patient engagement. Krisda discusses his latest research published in JAMA, which examines the link between rideshare-based medical transportation through services like Lyft and its impact on missed primary care appointments among Medicaid patients. Krisda is passionate about thinking outside the box when treating vulnerable populations and creating ways to make the system work for the individual – not the other way around.

Listen to this two-part episode for conversations about two different approaches to transform primary care with the same fundamental goal: improving the lives of patients.

Primary Care Progress

Founded in 2010, Primary Care Progress is a national organization committed to building stronger primary care teams. Working with current and future healthcare professionals from across disciplines and career stages – from students and faculty to providers and health systems leaders – we offer leadership development and support that emphasizes relational skills, individual resiliency, and advocacy. By providing the resources and community necessary to excel, we’re strengthening the teams at the heart of primary care, ultimately leading to sustainable models of care and better health for all.

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