Progress Notes is PCP’s mostly guest-written blog. It’s a place to find positive, inspiring stories about primary care and leadership we might not see anywhere else. Interested in contributing? Contact us.

The Hidden Work of Primary Care

I sat at my desk astonished after her exit. By all current billing standards, I had done nothing. I had spent no more than fifteen minutes with Alice and had done nothing more than explain in layman’s terms what had taken place in her recent ER visit.