Since the COVID-19 pandemic began, health systems and clinicians have been rightly focused on overcoming the many regulatory, technological, and logistical challenges with increased virtual care. The widespread adoption and application of telehealth has had success: between March and June, CMS Administrator Seema Verma stated that 9 million patients received a telehealth service during the public health emergency. Looking ahead, the U.S. Department of Health and Human Services and McKinsey both estimate that 20% of medical visits will remain virtual, even after a COVID vaccine is available.

Until the spread of COVID subsides, virtualized interactions, whether they be telemedicine or in a business setting for clinical teams and health systems leaders, will continue to be an integral aspect in our lives. With fewer in-person interactions, we are all called to be more intentional in finding ways to proactively address the loss of personal connection, feelings of isolation, and the circumstances that can make it difficult to build camaraderie virtually.

In the latest iteration of PCP’s Relational Response Initiative, PCP Open Access is our free, online series designed to bridge these gaps and help clinicians develop the relational and teaming skills needed to thrive in these increasingly virtual times. Information for our next online workshop will be available soon. Our topics covered so far include:

  • Teaming During COVID and Telehealth
  • Relationships in the Age of Zoom: Fostering Engagement and Collaboration in Virtual Spaces
  • Decisions from Afar: Tools for Virtual Collaborative Decision-Making



Contact me to learn more about PCP Open Access


Chief Program Officer

[email protected]