Since the COVID-19 pandemic began, health systems and clinicians have been rightly focused on overcoming the many regulatory, technological, and logistical challenges with increased virtual care. The widespread adoption and application of telehealth has had success: between March and June, CMS Administrator Seema Verma stated that 9 million patients received a telehealth service during the public health emergency. Looking ahead, the U.S. Department of Health and Human Services and McKinsey both estimate that 20% of medical visits will remain virtual, even after a COVID vaccine is available.

Until the spread of COVID subsides, virtualized interactions, whether they be telemedicine or in a business setting for clinical teams and health systems leaders, will continue to be an integral aspect in our lives. With fewer in-person interactions, we are all called to be more intentional in finding ways to proactively address the loss of personal connection, feelings of isolation, and the circumstances that can make it difficult to build camaraderie virtually.

In the latest iteration of PCP’s Relational Response Initiative, PCP Open Access is our free, online series designed to bridge these gaps and help clinicians develop the relational and teaming skills needed to thrive in these increasingly virtual times.

Decisions from Afar: Tools for Virtual Collaborative Decision-Making

In the age of COVID, we are making more high-stakes decisions than ever, yet we must do so without the benefits of face-to-face conversation, conference room brainstorming sessions, and in-person retreats. In this workshop, we’ll discuss the basics of collaborative decision-making, and how to adapt familiar tools to a virtual space. We will practice using these tools in real-time. This workshop, originally scheduled for January 20, has been postponed. An updated day and time will be shared as soon as possible.


Our Trainer

Kyle Turner

Kyle Turner is an Assistant Professor (Clinical) at the University of Utah College of Pharmacy and a clinical pharmacist in primary care at the University of Utah Health. He earned his Doctor of Pharmacy degree from the University of Utah where he contributed to the establishment of a PCP Team, and he completed his residency training at the University of Minnesota. His scholarly interests center on fostering leadership, team-based practice development, health care innovation, and the scholarship of teaching and learning. He is the Faculty Chair for Student Hotspotting within the University of Utah’s Interprofessional Education Program. In partnership with PCP, he co-leads the University’s Relational Leadership Initiative and serves as a National Trainer and Coach. Outside of work, Kyle loves to spend time with his wife and three children and is an avid college football fan.

Contact me to learn more about PCP Open Access


Chief Program Officer

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