Relationships and Trust in the Age of Zoom: Fostering Engagement and Collaboration in Virtual Spaces



Since the COVID-19 pandemic began, health systems and clinicians have been rightly focused on overcoming the many regulatory, technological, and logistical challenges with increased virtual care. The widespread adoption and application of telehealth has had success: between March and June, CMS Administrator Seema Verma stated that 9 million patients received a telehealth service during the public health emergency. Looking ahead, the U.S. Department of Health and Human Services and McKinsey both estimate that 20% of medical visits will remain virtual, even after a COVID vaccine is available.

Until the spread of COVID subsides, virtualized interactions, whether they be telemedicine or in a business setting for clinical teams and health systems leaders, will continue to be an integral aspect in our lives. With fewer in-person interactions, we are all called to be more intentional in finding ways to proactively address the loss of personal connection, feelings of isolation, and the circumstances that can make it difficult to build camaraderie virtually.

In the latest iteration of PCP’s Relational Response Initiative, PCP Open Access is our free, online series designed to bridge these gaps and help clinicians develop the relational and teaming skills needed to thrive in these increasingly virtual times. Relationships and Trust in the Age of Zoom: Fostering Engagement and Collaboration in Virtual Spaces on December 15 from 3:00-4:15 pm ET will explain the challenges and advantages of remote collaboration, and share strategies for fostering engagement, community, and trust. In this workshop, we’ll discuss why planning virtual encounters requires much more than technical skills, especially during a pandemic. While switching to remote interaction can exacerbate misunderstandings and isolation, it also brings new opportunities to innovate.


Who Should Attend and How to Register

Clinicians of any all roles and in any settings are encouraged to register for PCP’s Open Access: Relationships and Trust in The Age of Zoom online workshop. Healthcare professionals and students at all levels working in clinics, independent practices, academic medical institutions, and small or large health systems are invited to participate. This form will register you for our next PCP Open Access event and will take less than two minutes to complete.


Our Trainer: Kari Mader


Kari Mader is a family physician in Colorado, passionate about achieving health equity through innovative medical education, leadership training, and community-based health change. She is an Assistant Professor at the University of Colorado, and serves as Co-director of Undergraduate Medical Education in the Department of Family Medicine. Kari also teaches in the residency, and is an adjunct faculty in the Colorado School of Public Health. She practices primary care, inpatient medicine, and obstetrics at the University of Colorado, as well as Denver Health, a leading safety-net hospital system. Kari is currently a trainer with the PCP National Training Team and Project Lead in the Primary Care Leadership Collaborative. During her residency, Kari was awarded Resident of the Year by the Colorado Academy of Family Physicians, and co-founded the Colorado Primary Care Progress team. She continues to be involved locally, and is Associate Medical Director and Faculty Advisor for PCP Colorado’s DAWN student-run free clinic. In her free time, Kari loves backpacking, skiing, and drinking Colorado beer.

Contact me to learn more about PCP Open Access


Chief Program Officer

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