Inspiration Leadership Community

2016: The Year In Stories

4c74cc7c511d4d566b4769ab6c452636-huge-14At Primary Care Progress, we believe that at the heart of our power to create change is the connections that we make with one another through our personal stories. Progress Notes is a place to share those stories. Here's some of the heartwarming, thought-provoking stories you shared with us in 2016.

A student volunteer in a shelter clinic learned how to earn patient trust.
"Few other fields rely so heavily on the confiding of information so intimately connected to one’s wellbeing and personhood. However, such trust must be earned. Fortunately, patients tell us how to do so. It is up to us to listen."

A chief resident opens up about the challenges of intern year.
"My philosophy now is to just show up on time and go with the flow. Instead of trying to swim against the current, just let the river take you where it pleases. You may be surprised at where you end up."

A hotspotting team delivers truly patient-centered care. 
"What shocked us was as she began to realize how invested we were in helping her achieve her goal, she started making the changes we had been hoping for all along. She started to keep her appointments, had negative drug screens and her total number of hospitalizations began to decrease."

A doctor explains the value and challenges of team-based care. 
"I was trained to do all of this myself. I was not trained to share these responsibilities with nurses and pharmacists, nor was I trained in how to create, contribute to, and maintain systems of care for my patients. It was all on me, and in truth, most of us doctors have liked it that way. But we have to change these habits and most of us know it."

A psychology student discovers the value of team-based care.
"Initially, patients like Tina come to me to address their psychological well-being. However, they also want to improve their overall quality of life. I cannot think of a better way to improve an individual’s quality of life than through the advancements of integrated primary care."

A newly minted family doc learns why teams are as important for providers as they are for patients.
"Part of the reason I chose primary care, and family medicine in particular, is my desire to be the lamp to those in need. But without a team, my lamp would burn out fast."

An innovative care model prevents falls, which can be life-changing for the elderly.
"Patients like Rose inspired me to imagine that there might be something better.  Can we find the Roses at risk for falls and illness exacerbations in our communities before the crisis?  Can we build a team that responds to their needs proactively and prevents them from the dangerous and sometimes deadly trips to the hospital?"

An early-career family physician writes a letter to a patient she lost.
"Dear Mr. C., There are a number of things I’ve been wanting to say to you since you died three years ago.  The first is I’m sorry."

A soldier in the hospital after two mini-strokes meets a pharmacist who changes his life's course.
"That day, during my conversation with the pharmacist, I discovered my answer to how I could serve others, and a passion was ignited in me to become a pharmacist clinician."

A medical student learns how to make a real difference in the life of a very sick patient.
"Listening to Pam’s life’s narrative, we can validate the difficult experiences she has survived. We can also show her that her perspective is valuable in teaching us about a patient’s experience in the health care system and how to live a meaningful life in the face of serious illness."

A nursing-home resident and advocate fights for dignified primary care for herself and others like her.
"The health care delivery system I now have -- a community physician, scheduled appointments, private office space, confidentiality and professional boundaries -- has had a positive psychological impact on me. I have been given back my personhood, my dignity, empowerment in my health care. I am more normalized and happy. Without doubt, a community-based model of primary care is best for me."

A medical student earns the patient trust that eluded providers.
"My preceptor asked if the patient was interested in getting his influenza vaccine. I didn’t tell my preceptor that he already declined it. However, to my surprise, the patient nonchalantly agreed. He glanced over at me and said, 'He convinced me to get it.'”

Posted by Sonya Collins on Dec 22, 2016 12:26 PM America/New_York
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